BOOKING TERMS & CONDITIONS

1. About these terms and conditions

1.1 In these terms and conditions “we”, “our”, and “us” refer to Barbering School and “you” and “your” refers to the customer purchasing a training course.

1.2 Barbering School also using the domain barberingschool.co.uk

 

2. Booking your training course

2.1 Barbering School reserves the right to decline admission to any of its training courses.

2.2 Barbering School reserves the right to cancel or change planned training courses in terms of dates and locations. You will be notified at least 24 hours in advance of any planning changes and a full refund given in the event of cancellation or should you be unable to attend due to any changes we make.

2.3 Irrespective of circumstances, Barbering School accepts no liability for any loss of earnings or expenses incurred by you or any models.

 

3. Paying for your training course

3.1 You may pay for your training course via bank transfer only unless otherwise agreed.

3.2 You may pay for your training course in one of two following ways unless otherwise agreed in writing:

3.2.1 Payment in full – you are required to pay the full price of your course prior to attending your training course. An order confirmation confirming your place will be sent when payment is received in full.

3.2.2 Up to 3 monthly payments – you are required to pay the deposit of your course in order to secure your place on a course date. We will then contact you to arrange up to 3 monthly payment dates when additional payments can be taken by bank transfer only. An order confirmation confirming your place will be sent when we receive your deposit payment.

3.3 Whether you are paying in full or in instalments, the balance must be paid in full prior at least 3 weeks (21 calendar days) prior to the course starting unless otherwise agreed in writing.

 

4. Cancelling your training course booking

We understand that sometimes plans change and you may need to change your arrangements. Please see below our Terms & Conditions for how we handle cancellations and amendments, these rules also apply to sickness.

4.1 Should you wish to cancel your booking, the following terms and conditions apply:

4.1.1 All cancellations must be made in writing by filling out the contact form on the contact or course page of this website. All cancellations will incur a £50.00 admin charge.

4.1.2 Cancellations more than 8 weeks (56 calendar days) before your course date– please contact us to obtain a refund.

4.1.3 Cancellations between 6 and 7 weeks (42-49 calendar days) before your course date– there is a 50% charge of the full course price, excluding any special offers or discount, plus the admin charge, please contact us to obtain a partial refund.

4.1.4 Cancelling less than 6 weeks (41 calendar days) before your course date – 100% of the course fees must be paid plus the admin charge of £50.00

4.1.5 Any remaining balance on a customers account must be allocated within 12 months or will be void.

 

5. Amending and transferring your training course booking

5.1 Should you wish to amend your booking by changing your course date, the following terms and conditions apply:

5.1.1 All requests to change course date must be made in writing by filling out the contact form on the contact or course page of this website and will incur a £50.00 admin charge.

5.1.2 Barbering School cannot guarantee you a place on your chosen alternative course date. If a place cannot be provided on your preferred date, you will be offered a refund in line with the terms and conditions in Section 4 of this document.

5.1.3 Changing course date rearrangement fees:

·        Changing date between 1-6 working weeks (7-42 calendar days) before your original training course date – there is a 50% charge for changing date plus the administration charge of £50.

·        Changing date 1 week (6 calendar days) of course date – there is 80% charge plus £50 admin fee.

·        Changing date within 48 hours – 100% fee plus £50 admin fee

We apply these fees because the closer it gets to the course date, the harder it is to fill the spaces.  If you need to change your course, please contact us to book onto a different date and to pay the residual charge required if necessary. Unfortunately no exceptions can be made.

5.1.4. Transferring your training course booking.

5.1.5 Should you wish to transfer your booking by assigning the training course to another named person, the following terms and conditions apply:

 Transferring to another person at least 12 working weeks before the training date - there is a 10% charge for the name change transfer + £50 administration charge.

Transferring to another person between 6-11 working weeks before the training date - there is a 20% charge for the name change transfer + £50 administration charge.

Transferring to another person between 1-5 working weeks before the training date - there is a 30% charge for the name change transfer + £50 administration charge.

Transferring to another person between 1-6 working days before the training date - there is a 40% charge for the name change transfer + £50 administration charge.

Transferring to another person on the day of training - there is a 50% charge for the name change transfer + £150 administration charge.

 

6. Contacting Barbering School

6.1 You can contact Barbering School in any one of the following ways:

6.1.1 By telephone on 0800 118 5021

6.1.2 By email: Fill in the contact form on the contact or course page of this website

 

7. Data Protection

7.1 In booking a training course with Barbering School, you agree to us using any data you submit in order to process your order and for future marketing purposes.

7.2 Your details will not be transferred to any third party without your written consent.

7.3 Credit/debit/charge card information may be securely stored for the purpose of your booking.

 

8. Complaints

8.1 Barbering School takes pride in the quality of its service and as such will try to resolve any complaints as quickly as possible.

8.2 Complaints about any aspect of Barbering School should be made in writing by emailing us. To email us fill out the contact us form on the contact or course page of this website.

8.3 Complaints received will be acknowledged by return email within 14 working days of receipt.

8.4 If you are notified your complaint is being reviewed as part of an internal investigation, you will be notified of the resolution/outcome within 8 working weeks.

8.5 Should you disagree with the outcome of our internal investigation you may appeal this within 14 working days by responding to the email that delivered the investigation outcome.

8.6 Appeals will be acknowledged by return email within 14 working days of receipt. 

8.7 Once you appeal has been acknowledged you will be notified of the final outcome by email within 4 working weeks.

8.8 Should you still not be satisfied with the final outcome of your appeal you should seek legal advice to see if you have any grounds to open a case in the small claims court.

 

9. Class sizes

9.1 Barbering School will always try to maintain the advertised number of students on a course where possible.

9.2 Should you attend a course which contains more than the advertised number, including private courses, you have the option to reschedule the class for another date.

9.3 If you are eligible to reschedule the course date, you must do this by completing the contact form on this website before 50% of the course has been completed.

9.4 Barbering School will not issue a refund on the basis that the number of students in a class is different from that advertised.

9.5 Class sizes can change at any time, without notice.

9.6 Barbering School will not be liable for any loss, damage or costs incurred by rearranging the course for an alternative date or cancellation.

 

10. Models

10.1 Barbering School will try to provide you with a reasonable number of models as is necessary for your chosen course and skill level.

10.2 Barbering School will always try to supply you with the number of models advertised or recommended to you by our staff.

10.3 Where the lead trainer of the course deems your skills acceptable and competent, even when a different number of models has been provided than that advertised, you will not be eligible for any refund.

10.4 Should the lead trainer determine you are not able to complete the course due to insufficient or unsuitable models, Barbering School will offer you a full refund or offer you an alternative course date.

10.5 Where the number of models differs from that advertised you will not be eligible to obtain a refund or reschedule the course for an alternative date unless point 10.4 applies.

10.6 Barbering School will not be liable for any loss, damage or costs incurred by rearranging the course for an alternative date or cancellation.

 

11. Training provider

11.1 Courses provided by Barbering School are taught by either direct employees or individual franchisee's.

11.2 Where courses are taught by direct employee's Barbering School will issue all invoices and payment receipts.

11.3 If a course is being delivered by a franchisee then any balances or other monies paid to the franchisee will be subject to invoices or payment receipts being issued directly by the franchisee and not Barbering School.

11.4 In any case, Barbering School will be responsible for the training delivered and any complaint which may arise. 

 

12. Collecting unpaid invoices and fee's

12.1 Should an outstanding invoice or fee not be paid on time we will pursue you for payment.

12.2 Where you have provided a credit/debit/charge card to pay your deposit we may charge this card to recover your outstanding balance in full or part.

12.3 If any invoices or fees have not been paid within 7 days past the due date we may start legal proceedings against you or your company. 

12.4 These conditions will apply to those who have not started a course, have partially completed a course or have fully completed a course.

12.5 These conditions will apply in all cases, there are no exceptions including illness. 

 

13. Free, promotional and complimentary products and services.

13.1 Any products or services offered are subject to availability.

13.2 Where products or services are advertised of a certain value, this is the cost of the products or services should you of had to purchase them from us at our regular selling price.

13.3 Products will be provided on the day of training or within 28 days of completing your training course.

13.4 Services will be provided within 28 days of completing your training course.

13.5 You will have no claim to a refund of any kind should a free product or service be out of stock or unavailable.



14. Training location and tutor.

14.1 We aim to provide hands on practical training using tutors with relevant experience. 

14.2 Should you not be satisfied with your training or tutor, you must notify us on the same day. We will work with you to resolve the problem to the best of our ability.

14.3 Cancellations are not accepted on the basis that you are not happy with the training or tutor, we will instead, at our discretion,  provide you with an alternative training location and tutor.

14.4 Where we provide you with an alternative training location and tutor the training dates we provide may differ from that of your original booking.



15. Non Attendance

15.1 Once a training course has been booked you must attend on the specified date and time to avoid your course being cancelled, without refund. If there is any outstanding balance, this will become payable also.

15.2 If you do not attend on one or more days during your course, for any reason including sickness, you will loose these days, they are not transferable or redeemable at a later date.

15.3 If your tutor believes you will not be able to pass a course due to missed training day/s, he/she may cancel your course without refund.

15.4 If you do not arrive for your training class on time but do arrive at a later time, your tutor may cancel your course for that specific day but not the whole course.

15.5 It is your responsibility to arrive on time, you should plan ahead and account for road works or other delays.

15.5  Unfortunately there are no exceptions, regardless of reasons or circumstances.



16. Behaviour

16.1 You are required to act in a respectful manner at all times to other students, customers and tutors.

16.2 Abusive language and behaviour will not be tolerated.

16.3 The safety of our students, customers and tutors is paramount, you should follow all safety instructions from your tutor.

16.4 Your tutor may remove you from a training course and cancel the remaining training, without refund, if they feel you do not adhere to these terms.    

 

All information correct as of July 2018. Barbering School reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately and will supersede any other terms including those provided in paper format at training locations. Ensure you check this website regularly to stay up to date with the latest terms and conditions. Consumer contract regulations will always take precedent over our own terms and conditions. Specifically, you have 14 days to cancel from the date of payment. For more information please read here

 

 

GENERAL TERMS & CONDITIONS

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which govern Barbering School’s relationship with you in relation to this website.

The term “Barbering School” or “us” or “we” refers to this  website. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

·        The content of the pages of this website is for your general information and use only. It is subject to change without notice.

·        Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

·        Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

·        This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

·        All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

·        Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

·        From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

·        You may not create a link to this website from another website or document without Barbering School’s prior written consent.

·        Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

 

All   All information correct as of August 2018. Barbering School reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately and will supersede any other terms including those provided in paper format at training locations. Ensure you check this website regularly to stay up to date with the latest terms and conditions. 

 

 

 

Copyright BARBERING SCHOOL 2018